Frequently Asked Questions


Yes, you can pick up the products from us in Santa Ponsa. Contact us and make an appointment.

Yes we do. Together with you we coordinate your arrival time at the airport, send you an exact description of where we meet and also pick up the products from there when you leave Majorca.

Our delivery times are Monday to Sunday, from 8am to 8pm.

With RentalPanda Mallorca you can rent baby equipment, as well as beach and holiday accessories. We don’t rent motorcycles, cars, holiday houses or Fincas, but a variety of items that improve and simplify your holiday. Please check out our Product List.

All products for rent & hire are either new, or as new and in excellent condition. Quality and cleanliness are our top priority, and before each rental we thoroughly check the condition of the item. All our products are of highest quality, and are thoroughly cleaned and vapour sterilized before each use.

RentalPanda Baby, Beach & Holiday Gear Mallorca guarantees the highest quality of the rented products. When the products are handed over you check the quality together with a staff member of Rentalpanda. If there are any quality deficiencies, you must notify our RP staff member at the beginning of your rental period. Following this quality check, you accept the product and are responsible for any damage, loss, or theft of the item. The renter is obliged to use the product only according to its purpose and to return it in a good and orderly condition.

Plans can change, that’s no problem. Please let us know as soon as possible. A cancellation must be communicated by you by email, telephone or WhatsApp at least 7 days before the start of the rental period, without incurring any costs to you. This ensures that the products you have reserved can be rented elsewhere. For cancellations made 7 to 2 days before the start of the rental period, we must retain 50% of your rental fee, with the remaining 50% returned to you within one week. For cancellations made 2 days (or less) before the start of the rental, we must retain your rental fee in full.

The minimum rental period is 3 days. The rental rates of our baby, beach and holiday equipment are divided into 3 groups: Rental period 3-7 days = Rental price A. Rental period 8-14 days = Rental price B. Rental period 15-21 days = Rental price C. For a rental period of more than 21 days, please email us directly at: info@rentalpanda.es.

Please make sure that the information about your Hotel / Apartment / Finca on Majorca is correct, including street, house number, or room number. It is important that you are reachable and contactable, as the Rentalpanda staff is not able to visit your holiday home several times. If you are not present at the agreed delivery time & date, we will try to contact you by telephone or via WhatsApp. If you still cannot be reached, and you miss your delivery date by more than 30 minutes, we may cancel your order. Alternatively, you can pick up your products at our warehouse. Thank you for your kind consideration and understanding!

An order enquiry serves at the same time as reservation of the products the customer wishes to rent. Each enquiry must be submitted at least 48 hours in advance of the desired product delivery. If the customer needs a delivery on the same day, it is potentially possible, but cannot be guaranteed. In general, the deliveries and pick-ups of our rental equipment take place between 08:00 and 20:00. Accurate times are communicated between the RP staff and the renter via email, telephone or WhatsApp.